Refund Policy - BundleBoss

1. General Refund Policy

At BundleBoss, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased through our platform.

2. Successful Transactions

Once a service has been successfully delivered (e.g., airtime or data has been credited to the specified number, or bill payment has been confirmed), the transaction is considered complete and generally cannot be refunded. Digital services are non-returnable by nature.

3. Eligible Refund Scenarios

Refunds may be issued in the following situations:

• Service was paid for but not delivered within 24 hours
• Wrong service was delivered due to our error
• Duplicate payment was made for the same transaction
• Technical error on our platform resulted in incorrect charges
• Service was delivered to wrong recipient due to our error

4. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Service was successfully delivered as requested
• Wrong recipient details were provided by the user
• User changed their mind after service delivery
• User claims non-receipt despite confirmation from service provider
• Service quality issues related to third-party providers (network operators, utility companies)

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact us through WhatsApp or Telegram within 48 hours of the transaction
• Provide your transaction reference number
• Clearly explain the reason for the refund request
• Provide any supporting evidence (screenshots, receipts, etc.)

6. Refund Processing Time

Once your refund request is approved:

• Wallet refunds: Processed within 1-2 business days
• Bank account refunds: Processed within 3-7 business days
• Card refunds: Processed within 7-14 business days (depending on your bank)

Please note that while we process approved refunds promptly, the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

7. Partial Refunds

In some cases, only a partial refund may be granted. This typically applies when:

• Part of the service was successfully delivered
• Transaction fees or processing charges cannot be recovered
• Third-party service provider charges have already been incurred

8. Failed Transactions

If your payment was deducted but the transaction failed or was not processed:

• The amount will automatically be refunded to your original payment method
• This typically happens within 24-48 hours
• If you don't receive the refund within this timeframe, please contact us

9. Dispute Resolution

If your refund request is denied and you believe this decision was made in error, you may:

• Provide additional evidence supporting your claim
• Request escalation to a senior support representative
• We will review escalated cases within 5-7 business days

10. Prevention Tips

To avoid issues requiring refunds:

• Double-check recipient details before confirming transactions
• Ensure you have sufficient balance for the transaction
• Keep transaction receipts and reference numbers
• Report any issues immediately
• Verify service details before making payment

11. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Us

For questions about our refund policy or to request a refund, please contact us through our WhatsApp or Telegram support channels. Our support team is available 24/7 to assist you.